By Forrest Brown, Gregory Wallace and Karla Cripps
CNN
December 28, 2022
Relief is still a few days away for passengers booked with Southwest Airlines this week, as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has referred to as a complete “meltdown” of the system. In all, Southwest has canceled more than 15,700 flights since winter weather began disrupting air travel on December 22.
Jordan apologized to passengers and employees in the video released on Tuesday evening.
“We’re doing everything we can to return to a normal operation, and please also hear that I am truly sorry,” Jordan said.